Goodwill Debt Services runs disciplined, compliant telecalling recovery programmes for banks, NBFCs and lenders — turning stalled accounts into closed cases without compromising the customer relationship.
Goodwill Debt Services works on behalf of banks, NBFCs, fintech lenders and retail credit providers to recover overdue receivables through structured telecalling — not intimidation. Every call is scripted for compliance, recorded for audit, and tracked against RBI fair-practice guidelines.
Our recovery floor is organised around trained tele-agents, dedicated quality auditors, and real-time dashboards that give clients full visibility into every account, every call and every rupee recovered.
Every tele-caller is certified on fair-practice scripts before touching a live account.
100% of calls are recorded, and a random sample is quality-reviewed weekly.
Borrower data is encrypted and access-controlled, with strict retention limits.
Real-time visibility into case status, call logs and recovery movement.
Each stage is logged against the account, so clients can see exactly where every case stands at any moment.
Overdue accounts are received from the client and assigned to a tele-agent within 24 hours, matched by portfolio type and language.
Contact details are verified and, where numbers are unreachable, skip-tracing is used to re-establish contact through approved channels.
Borrowers are contacted on a fair-practice script, with every call recorded and logged against the account timeline.
Agents work within client-approved settlement bands, offering repayment plans or one-time settlements where appropriate.
Payment is confirmed, the account is reconciled with the client's ledger, and the case is formally closed with a full audit trail.
We operate strictly within RBI fair-practice codes for debt collection. No harassment, no misrepresentation, no calls outside permitted hours — every interaction is designed to be defensible.
Tell us about your book — segment, size, and how long accounts have been overdue — and we'll come back with a recovery plan within two working days.